John C., Aug 14, 2026

Relaxing...

Hui S. L., Aug 14, 2026

I was very disappointed with my recent stay at this hotel, especially considering it is marketed as a 5-star property and charges premium rates. Upon check-in, I was assigned a room located directly opposite the lift lobby and very close to the swimming pool entrance. Throughout the afternoon, I could constantly hear guests walking past, chatting loudly, and the general noise from the common areas. Since I was working from the hotel room after check-in (around 3:40 PM onwards), the noise was extremely distracting and made it difficult to focus. After going out for dinner, I returned to my room around 9:40 PM and started noticing that the room felt unusually warm. Initially, I did not suspect the air conditioning because it had seemed cool enough earlier in the afternoon. However, despite lowering the temperature setting multiple times, the room never became cooler. The faulty air conditioning made it very uncomfortable to sleep, and I ended up having a restless night with poor sleep quality. The next morning, I visited Clove for breakfast and had another disappointing experience. I was looking for a cup of warm water and approached a lady in a pink uniform for assistance. She pointed me in the right direction initially, and when I was about to get it myself, she assured me that she would bring a cup to my table. Trusting her, I returned to my seat and continued with my breakfast. Unfortunately, the warm water never arrived. I finished my meal and left without receiving it. If she was unable or unwilling to assist, I would have preferred that she simply told me so rather than making a promise and leaving me waiting. To be fair, when I reported the air conditioning issue to the front desk the next morning, the staff responded promptly and arranged for someone to repair it. The problem was resolved, and I was able to enjoy a much more comfortable second night. However, since the repair was carried out while I was away for work, I would have appreciated a follow-up note or message informing me that the issue had been fixed, along with an explanation of what had caused the malfunction. Such a simple gesture would have provided reassurance and demonstrated a higher level of customer care and attention to detail that I would expect from a 5-star hotel. However, the overall experience fell far short of what I would expect from a 5-star hotel. From the poor room assignment, to the malfunctioning air conditioning on the first night, and the lack of follow-through on a simple service request during breakfast, the stay did not justify the premium price paid. While I appreciate the prompt action taken to fix the air conditioning, the combination of these issues left me feeling disappointed and unlikely to return. I sincerely hope the hotel takes guest comfort and service consistency more seriously in the future.

Faisal I. A., Aug 14, 2026

We had an absolutely wonderful stay at Swissôtel The Stamford Singapore. From the moment we arrived, the welcome was warm, professional and truly memorable. A special thank you to Yuxin at the front desk, who made us feel at home from the very first day with her kindness and attention to detail. We would also like to express our gratitude to her manager Persues, whose professionalism and care made our experience even more exceptional. This is exactly the kind of hospitality that makes a stay unforgettable. We will definitely be back. Thank you so much to the entire team.

Sofieyah A., Aug 14, 2026

Really enjoyed my stay here! Comfortable room, friendly staff, and a beautiful atmosphere. Would definitely come back

Yashul G., Aug 13, 2026

This was the first day of my life, first of all being a Accor gold member got any benefit, and moreover, once I got checked in at 3 PM, hotel took two hours to resolve the air condition issue as my room was extremely hot, and the air condition was not working. The engineer came three times and Lost, he change the air filter, and after that, the air conditions started working for the first three times, he just came and just tried to explain me that it’s working perfectly, but on the other end, he was also saying the room is not cold when they showed me a smaller room on another floor. The room of perfectly cold and then I told them to fix the air condition problem in this room only because my room was a corner room which was bigger size and I didn’t want to degrade and extreme road floor. Manager because I made them work. They were extremely rude and couldn’t see me in my eye for the whole trip. I really felt unwelcome there, and the worst part was. I was sick and as soon as a person check-in, obviously they want to take a rest, so they can start visiting and seeing the country they visiting for holidays so because of your foolishness, I ruined my first day in Singapore, which almost costed me my time and the amount of the hotel, stay of the first day and ruined my itinerary. I even have videos in which I was with my girlfriend in the room, and we were trying to relax, and you’re an engineer was working and throwing dust from the AC inside the room as he was trying to fix it and we both couldn’t be more uncomfortable than that, as we had a third unknown person in the room for several hours while we both were inside their